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PROPERTY: Two-bedroom terraced house

LOCATION: The north of Norwich

Emily found her home and Norfolk Property Lettings & Management on Rightmove and contacted the agency to arrange a viewing.

“The property was in great condition, at a fair price, and the outgoing tenant told us how reliable Norfolk Property Lettings & Management was,” she recalls.

She decided to rent the house and says team members were nothing but helpful.

“Zoe always responded to our emails quickly and gave us all the information we needed, making our application experience and move-in hassle-free.”

From then on, the relationship remained smooth:

“Everyone we contacted was friendly and helpful, and whenever we needed someone to attend the property this happened very quickly.

“We had a problem with a leak, which needed urgent attention, and someone came round to look at it that day.

“The problem was fixed temporarily, and then later we got a new bathroom floor without any hassle – a pleasant experience with all involved!

Emily says she would definitely recommend the agency to other tenants.

“Everyone you speak to will endeavour to do their best for you, and you feel like they are working to represent tenants as well as landlords,” she says.

“Nothing was ever too much trouble and they operate in a fair way, which is very different to some other letting agents.”

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