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PROPERTY: A three-bedroom, terraced house

LOCATION: Norwich, Norfolk

In all the years David and Mary have been using Norfolk Property Lettings & Management, they have never had a problem with a tenant.

The couple, who currently let two properties through the agency – a three-bedroom terraced house and a one-bedroom apartment, in Norwich – have nothing but praise for the service they receive.

“We have known Mike for 25 years now and in all that time we have had no cause to complain,” says David.

“In fact, we can pick up the phone and chat to any member of staff and know they will respond quickly and efficiently.”

Norfolk Property Lettings & Management finds and carries out the relevant checks on tenants and oversees the ongoing management of the tenancies on the house and apartment.

If work needs doing on either property, the team discusses it with David and Mary but can also be trusted to liaise with and oversee the couple’s own contractors.

“If the group of people we tend to use are not available then they will find someone else who is skilled and reliable,” David says.

Working with Norfolk Property Lettings & Management has allowed the couple to relax in the knowledge they have good tenants, the rent is paid on time and voids between rental periods are minimised.

“It suits our lifestyle to work with Norfolk Property Lettings & Management – we are abroad for five or six months of the year, and they take care of everything,” says Mary.

“We can be away for as long as we want, in the knowledge that our properties are in good hands and the team will contact us if they need to.”


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